Privacy & Security

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account: Name, email address, phone number, and password
• Place an order: Billing and shipping addresses, payment information
• Contact us: Any information you choose to provide in your messages
• Subscribe to our newsletter: Email address and preferences

2. Automatic Information

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on each page
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and requests
• Send marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Companies that help us with shipping, payment processing, and marketing
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition

5. Data Security

We implement appropriate security measures to protect your personal information:

• 256-bit SSL encryption for all data transmission
• PCI DSS compliant payment processing
• Regular security audits and updates
• Limited employee access to personal data

6. Cookies

We use cookies and similar technologies to:

• Remember your preferences and cart items
• Analyze website traffic and usage patterns
• Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your shopping experience.

7. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information for marketing
• Lodge a complaint with the Information Regulator

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.